FAQ

Domestic Shipping
Please use the chart to determine which shipping option is right for you. All domestic shipping occurs on BUSINESS days (Monday-Friday) only unless otherwise specified.

Please note that a processing period of up to 48 hours may be applied.

Fedex Shipping
All Standard Overnight shipments will be delivered to the customer no later than 5:30pm (PST) the day after your order has been processed. All fedex shipping occurs on BUSINESS days (Monday-Friday) only unless otherwise specified.

FedEx orders are expedited for same day shipments whenever possible. Please be sure to provide a phone number and/or email address that we can use to contact you in case of delays (such as invalid billing information, item availability, etc).

PLEASE NOTE: FedEx does not deliver to P.O. Boxes, so any order with a P.O. Box as the shipping address must be sent via USPS.

Shipping Rules and Regulations

While most orders begin the shipping process immediately, please expect a 24 to 48 hour period for order processing. Shipping occurs once payment is approved, the address is verified, and the item is prepared. If an item is not in stock, you'll be notified by phone & email.

If you have multiple items in your order, and anything is on back-order, we can send out what we have immediately. Simply select the appropriate checkbox during your checkout. We'll contact you when the back-ordered items arrive and ship them to you at no extra charge.

If you cannot be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be present at the designated shipping address.

If your order is being delivered to an office building, apartment complex, or similar facility, or to a public institution such as a hospital, hotel, school, etc., the carrier may accept the signatures of mailroom employees, receptionists, and similar administrative personnel upon delivery. Upon signature or acceptance by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order. We are not responsible for lost or stolen items delivered in accordance with the delivery practices noted above. 

Return Policy

At this time, all sales are final on the site. Exceptions will be made if the product is not received as expected. Exceptions include: items arriving damaged, or items received that are different than the ones purchased.

To be considered for a return with store credit, please email lexisheehy@gmail.com. Thank you dolls! 

What if some of my items are not in stock at the time of my order?

We will ship out what is available immediately and you can keep the back-ordered items on reserve if you prefer. Our customer service team will contact you if any items are out of stock.

Where do you ship from?

 Sunny, San Diego, California.